Frequently Asked Questions
Where is Store All of Teays Valley located:
Store All of Teays Valley is located at 2130 Mt Vernon Road, Hurricane, WV 25526, between Mt Vernon Baptist Church and Hurricane Animal Hospital.
Where is Store All of Rand located:
Store All of Rand is located at 4901 Midland Drive, Charleston, West Virginia 25306, next to Dollar General Store.
What are the access hours?
Access your belongings 7 days a week between 6am to 11pm at both locations.
Am I required to store long-term?
We offer flexible month-to-month leases. Store with us for however long you need. Our prices are affordable and your belongings will always be safe.
How do I pay my storage bill?
DEBIT OR CREDIT CARD PAYMENT OPTIONS:
1) click "Pay Online" above
2) call our office at 304-757-3348 9am-5pm Mon-Fri Closed Sat/Sun
3) setting up autopay with a card is also available at "Pay Online" above or calling the office at 304-757-3348 9am-5pm Mon-Fri Closed Sat/Sun
CHECK OR MONEY ORDER PAYMENTS:
1) make check or money order payable to Store All - Include storage unit number and name on the Store All account (if name on account is different than name on the payment method).
2) mail to: Store All, 2130 Mt Vernon Road, Hurricane, WV 25526.
3) checks or money orders may also be dropped off thru the office door mail slot at the Hurricane location. NOTE: THERE IS NO OFFICE AT THE RAND LOCATION.
How do I contact management?
Store All of Teays Valley office in Hurricane is basically contactless and not open to the public on a regular basis. No office is located at Store All of Rand. Office hours listed in the heading are actually phone hours. Our phone is answered 9am-5pm Mon-Fri - Closed Sat & Sun. If unavailable when you call, please leave a message. Return calls for messages received during office hours are processed asap; after hours are processed the following business day. Necessary immediate assistance, critical issues, and emergencies send an email to support@storeallstorage.com Replies and/or return calls are always processed in a timely manner.
OR send a message through "contact us" above.
Do you offer drive-up accessible storage units and/or inside units?
YES - At both locations, we do offer drive-up accessible storage units to ensure an easy move-in or visit. Load or unload your belongings within just a few steps.
YES - Inside units are also available at Store All of Teays Valley.
NO - Inside units are NOT available at Store All of Rand.
Is the facility safe?
Both facilities are monitored 24/7 using our video surveillance system. In addition, our facilities are fully fenced and gated with coded entry. Enter your personal code into the gate keypad and drive-up to your unit.
How do I RESERVE or RENT a unit?
Above, find the location of your choice; then the unit of your choice. Available units are labeled RESERVE or MOVE-IN. Click on your choice and follow the quick and easy instructions. STORE ALL is truly a SELF-SERVICE STORAGE FACILITY! RESERVING a storage unit or MOVING-INTO a storage unit is a contactless process completed online. Or, if you prefer the personal touch and would like to speak to a live person, CALL 304-757-3348 9am-5pm Mon-Fri - Closed Sat & Sun. If unavailable when you call, please leave a message. Return calls for messages received during office hours are processed asap; after hours are processed the following business day. Necessary immediate assistance, critical issues, and emergencies send an email to support@storeallstorage.com Replies and/or return calls are always processed in a timely manner.
PLEASE NOTE:
PERSONAL GATE CODE: When completing an online rental, the system assigns a generic gate code (which allows for immediate facility access. ) You may choose to use that code forever, and do nothing further. OR you may choose to call Store All management at 304-757-3348 to be assigned a more personal unique 6-digit code, using a method which allows for easy recall of the code (based on info relating only to you) .
PERSONAL UNIT LOCKS: You shall be required to secure the storage unit with a heavy-duty lock.
More Questions:
If you have questions that are not included in this FAQ about either location, give us a call at 304-757-3348 9am-5pm Mon-Fri - Closed Sat & Sun. If unavailable when you call, please leave a message. Return calls for messages received during office hours are processed asap; after hours are processed the following business day. Necessary immediate assistance, critical issues, and emergencies send an email to support@storeallstorage.com Replies and/or return calls are always processed in a timely manner.
OR click "Contact Us" above.